Terms of service

The present General Terms and Conditions of Sale apply to deliveries of products purchased from the Aglaïa & Co online Boutique, made in Metropolitan France.

Party and Charters

This Internet site accessible at the address " https://www.aglaiaco.com " (hereinafter referred to as the " Boutique en ligne Aglaïa & Co ") is published by LBG SAS whose registered office is located at 17 La Canebière 13001 Marseille and whose company number is 808 346 605 (hereinafter referred to as " LBG "). The Aglaïa & Co online Boutique is recognized by LBG as the official online boutique for Aglaïa & Co products.

Products purchased via the Aglaïa & Co online Boutique are sold to you by LBG.

LBG and Aglaïa & Co attach great importance to the protection of users' personal data.

The protection of users' personal data is of paramount importance to us. The purchase of products from the Aglaïa & Co online Boutique implies that you accept the Aglaïa & Co online Boutique's personal data charter. We invite you to consult the personal data charter for information on how LBG and Aglaïa & Co collect and process the personal data of users of the Aglaïa & Co online Boutique.

The offers of the Aglaïa & Co online Boutique are exclusively intended for consumers. For all purchases made for professional purposes, please contact LBG. Your purchases of Products from the Aglaïa & Co online Boutique are governed by the present General Terms and Conditions of Sale.

1. About these General Terms and Conditions of Sale

The present General Terms and Conditions of Sale apply to all orders and purchases made through the Aglaïa & Co online Boutique. In the context of purchases made through the Aglaïa & Co online Boutique, LBG may communicate with you electronically by e-mail or other electronic messages. By using the principle of online offers, you accept that all declarations, notices, information and other communications will be sent to you electronically, unless otherwise required by law. You agree that any exchange made electronically under these General Terms and Conditions of Sale shall have the same evidential value as exchanges made by registered mail with acknowledgement of receipt. In the event of a dispute, the document stored in our computer system shall prevail. The present General Terms and Conditions of Sale may be subject to modification. The date of entry into force of the applicable General Terms and Conditions of Sale is indicated on the Aglaïa & Co online Boutique. Any modification of the General Terms and Conditions of Sale will only apply to orders placed after this date of entry into force.

Prior to any order, you must actively accept the present General Terms and Conditions of Sale.

2. Your personal account

You must create a user account (personal user identification or user name). You are responsible for maintaining the confidentiality of your password and for restricting access to it; transactions and purchases made through your account are deemed to have been made by you. If you become aware of any misappropriation or unauthorized use of your password, please notify us immediately so that appropriate action can be taken.

3. Order

In order to purchase Products, you must :

• complete the ordering process, including acceptance of these General Terms and Conditions of Sale and of the aglaïa & co. online store personal data charter;
• provide your name and address, telephone number, e-mail address, payment details and any other required information;
• provide a valid delivery address; and
• be the holder or authorized holder of a valid debit/credit card in the event of payment by this method;
• be the holder of a valid PayPal account in the event of payment by this method.

You can place an order by clicking on the "add to cart" button and going to the checkout page.

You agree that your order(s) constitutes an offer to purchase the Product(s) listed in your order under these Terms and Conditions. Each Product order is deemed to constitute a separate sale. All orders are subject to confirmation by LBG, which may not be refused except on legitimate grounds (including, in particular, a possible fraudulent order).

Before confirming your order(s), you will be able to review your order(s), then will be required to read and accept the General Terms and Conditions of Sale, check the total price of your order(s) and other information provided by you and, if necessary, correct any input errors.

4. Order processing and contract conclusion

Once you have confirmed your order in the Aglaïa & Co online Boutique, LBG will send an e-mail to the e-mail address you have provided to acknowledge receipt of your order(s), giving details of the Product(s) ordered (Order Confirmation e-mail). This e-mail does not constitute acceptance of your order(s) - but only confirmation that LBG has received it.

After LBG has received your order(s) and has sent you an e-mail confirming receipt of your order, LBG will check the availability of the Product(s) concerned. In practice, when you place an order, we are able to inform you immediately of product availability. However, due to possible multiple orders and logistical constraints, we cannot exclude that a given Product is unavailable at the time of your order. In this case, we will inform you of its unavailability and no charge will be made for the Product concerned.

The sale between you and LBG is perfect from the moment LBG has sent you an e-mail confirming the availability and shipment of the Product(s), in whole or in part (Shipment Confirmation e-mail).

LBG does not keep an accessible history of the successive versions of these General Terms and Conditions of Sale but will send you an e-mail containing the General Terms and Conditions of Sale applicable to each purchase within the Order Receipt Confirmation e-mail, which we invite you to keep.

You may cancel your order at any time prior to receipt of the Shipping Confirmation e-mail, by contacting Customer Service at the Aglaïa & Co online boutique. Please also consult the Legal Information section.

5. Prices, shipping, delivery charges and taxes

Prices are indicated on the pages presenting/detailing each Product at the time you place your order, on the page requesting confirmation of your order, and in the e-mail confirming receipt of your order.

Product prices include VAT but exclude shipping and delivery costs.

Shipping and delivery costs, as well as the corresponding VAT, will be indicated before your order is confirmed, as well as in the order confirmation e-mail. Shipping costs depend on the place of delivery and the shipping method selected by you during the checkout process.

6. Payment

Payment must be made by one of the following methods, selected by you during the checkout process: VISA or MasterCard.

For credit cards (Visa, MasterCard), an "authorization" is required at checkout.

Accepted credit/debit cards are also listed at the bottom of the Aglaïa & Co online store page. If LBG does not receive the required authorization, LBG reserves the right to cancel your order.

Payment for your purchase will be deemed to have been made using the credit card concerned once LBG has sent you the Shipment Confirmation e-mail.

7. Delivery

Delivery generally takes place within 3 to 5 working days for standard delivery from the date of dispatch of the Order Confirmation e-mail, provided that your payment has been received before 3:00 p.m. on the same day as the order. This time is given as an estimate. In all cases, the delivery time may not exceed 30 working days from the date of dispatch of the e-mail confirming receipt of the order.

LBG reserves the right to change the carrier responsible for delivering your order, in which case you will not be charged any additional costs. For Express Delivery, please select this delivery method. In all cases, the carrier's shipping costs will be passed on to you at no extra cost, and will be notified to you when you place your order.

Each delivery will be preceded by the sending by e-mail of the corresponding invoice. If you postpone delivery without legitimate reason or delay receipt of delivery after LBG has indicated that it has attempted to deliver your order, or if you have provided a wrong delivery address preventing delivery, the package will be returned to LBG.

LBG shall not be liable for any delay or failure to perform the sale in the event of force majeure, including but not limited to war, acts of terrorism, strikes, national or local emergencies, transportation failures, power or utility failures, earthquakes or other natural disasters.

If the Products you have received do not correspond to those you ordered, or if your order is incomplete or damaged in transit, you must make any necessary reservations upon delivery.

In addition, please contact LBG Customer Service immediately by e-mail or telephone to obtain any assistance you may require.

8. Product availability

LBG makes every effort to ensure that the Products you wish to order from the aglaïa & co online Boutique are available.

If the Product you have ordered is unavailable, the sale between you and LBG will NOT be formed in respect of the Product concerned and this Product will not be referred to in the Shipment Confirmation e-mail sent to you.

9. Product description

The characteristics of the Products are described in the Aglaïa & Co online Boutique. Only this information is deemed to be valid for the Products. Do not rely on any other website (or any other source of information) concerning the Products; use the Aglaïa & Co Online Boutique as your sole reference for the description of the Products you intend to purchase.

10. Transfer of risk

The transfer of risks relating to the Products occurs upon delivery of the Products.

11. Right of withdrawal, return and exchange

Right of withdrawal

You have the right to withdraw from the contract within 30 days without giving any reason. The withdrawal period expires 30 days after the day on which you, or a third party other than the carrier and designated by you, take physical possession of the items.

To exercise your right of withdrawal, you must inform us by sending a letter to LBG, 17 La Canebière 13001 Marseille. For customers in France and Europe, please send an e-mail to hello@aglaiaco.com, informing us of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

In order for the withdrawal period to be respected, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

For customers located in France:

In the event of your retraction, we will send you a return slip within 10 days.

You must return all goods promptly and in any case no later than 7 days from the day you receive this return slip.

Returns are free of charge for customers located in France.

For customers located in Europe, the customer is responsible for return shipping costs.

Once we have received the returned products, we will refund all payments received from you, including delivery costs (with the exception of any additional costs arising from the fact that you have chosen a delivery method other than the less expensive standard delivery method offered by us), without undue delay and, in any event, no later than thirty days from the day on which we receive the returned products. We will make the refund using the same method of payment you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you.

You remain responsible in the event of depreciation of the articles resulting from handling other than that necessary to ensure you of the nature, characteristics and good working order of the said articles.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to items custom-made to your specifications or clearly adapted to your personal needs.

Without prejudice to your right of withdrawal, if for any reason you are not entirely satisfied with your purchase from the Aglaïa & Co online Boutique, you may return the items purchased within 30 days of delivery for a full refund.

If you do not return the Product in accordance with the above, LBG reserves the right to charge you for the costs incurred in organizing its return. LBG also reserves the right to claim compensation for Products returned in used or damaged condition.

Once your returned items have been received and accepted by LBG, LBG will confirm receipt by email. The refund will then be processed and confirmed by e-mail. Reimbursement will normally be made within thirty (30) days of receipt of the aforementioned e-mail.

For customers located in France, if you wish to return several Products from the same initial order, you must return them together so that shipping costs are free.

12. Warranties and statutory rights

You have statutory warranties in accordance with the following provisions:

Article L.211-4 of the French Consumer Code

The seller is obliged to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility by the contract or has been carried out under his responsibility.

Article L.211-5 of the French Consumer Code

To conform to the contract, the goods must :

1° Be fit for the purpose normally expected of similar goods and, where applicable :

• correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
• have the qualities that a purchaser may legitimately expect, having regard to public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

2° Or present the characteristics defined by mutual agreement between the parties, or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

Article L.211-9 of the French Consumer Code

In the event of a lack of conformity, the buyer may choose between repair and replacement.

However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is manifestly disproportionate to the other option, given the value of the good or the importance of the defect. In this case, he is obliged to proceed, unless this is impossible, according to the method not chosen by the buyer.

Article L.211-10 §1 of the French Consumer Code

If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded, or keep the goods and have part of the price refunded.

The same option is also available:

If the solution requested, proposed or agreed in application of article L. 211-9 cannot be implemented within one month of the buyer's complaint;

Or if this solution cannot be implemented without major inconvenience for the buyer, given the nature of the goods and their intended use. However, the sale may not be cancelled if the lack of conformity is minor.

Article L.211-12 of the French Consumer Code

Any action resulting from a lack of conformity must be brought within two years of delivery of the goods.

Article 1641 of the French Civil Code

The seller is liable for any hidden defects in the item sold which render it unsuitable for its intended use, or which impair this use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.

Article 1648 1§ of the French Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

Please keep your order confirmation/invoice for the Products, or pass it on to the recipient of your purchases to whom you may have given them, as proof of purchase enabling the warranties to be invoked.

12. Independence of clauses

If any provision of these General Terms and Conditions of Sale is found to be unlawful, void or for any reason unenforceable, such provision shall be deemed severable from these General Terms and Conditions of Sale and shall not affect the validity and enforceability of any remaining provisions. The unlawful, invalid or, for any reason whatsoever, unenforceable provision shall be replaced by a valid provision which is as close as possible to the unlawful, invalid or, for any reason whatsoever, unenforceable provision in terms of its general scheme.

13. Contact details

LBG Customer Service is available to assist you with any questions or complaints you may have concerning an order placed on the Aglaïa & Co online Boutique.

For orders and deliveries in mainland France:

You can contact LBG by e-mail (hello@aglaiaco.com) or by telephone (09 84 02 02 36) from Monday to Friday between 9:00 am and 6:00 pm, except on French public holidays (listed below) or by writing to LBG SAS, 17 La Canebière 13001 Marseille.

LBG Customer Service is closed on the following public holidays in France:

• December 25 (Christmas Day)
• January 1st (New Year's Day)
• Easter Monday
• May 1st
• Ascension Day
• Whit Monday
• August 15th
• July 21st
• November 1st
• November 11th

15. Applicable law and settlement of disputes

These General Terms and Conditions of Sale and any sale of Products by LBG through the Aglaïa & Co online Boutique are governed by French law.

In the event of dispute or litigation, you have the possibility of resorting to a mediation procedure or any other alternative dispute resolution mechanism.

16. Language

These General Terms and Conditions of Sale have been drawn up in French and English. In the event of ambiguity, the French version shall prevail.

Last updated on January 28, 2022.